Lead user onboarding calls and training sessions to confidently introduce new customers to the platform.
Champion the product with skeptical users, converting resistance into advocacy.
Track and report on user adoption, identifying accounts needing extra support.

Building Relationships:

Serve as the face of Tilla, building relationships through in-person meetings and ongoing engagement.
Represent Tilla professionally, inspiring confidence in the platform.
Deliver clear presentations to users and stakeholders to communicate value and build trust.

Resolving Issues:

Troubleshoot and resolve technical and operational issues for users.
Collaborate with Customer Success and Product teams to surface recurring issues and escalate as needed.
Maintain reporting on user issues, providing data-driven visibility into support performance.

Tilla

Tilla is a SaaS startup focused on modernizing crew logistics within the global shipping and travel industries. With backing from strong investors and a growing platform handling thousands of crew changes annually, they aim to optimize and digitize crew operations for greater efficiency and a better experience.

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