Founding Customer Success Manager, APAC

Role Overview:

• Own and scale the post-sales customer experience across the APAC region.
• Serve as the primary strategic partner for APAC customers.
• Help define how Customer Success operates in a new market.

Key Responsibilities:

• Act as the primary trusted advisor for customers.
• Develop and execute success plans that clearly define outcomes
• Establish Customer Success best practices for the region.

Cross-Functional Collaboration:

• Partner closely with Sales, Product, Engineering, Marketing, and Data Science.
• Serve as the voice of APAC customers in internal planning.
• Influence product and GTM strategy through customer feedback.