New Account Manager, APAC Remote, Singapore

GitLab

Remote regions

APAC

Benefits

Unlimited PTO

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What you’ll do:

  • Serve as the primary relationship owner for first-order customers throughout their first 12 months.
  • Execute the 90x90 success framework to drive rapid activation and early value realisation.
  • Drive revenue growth by building and managing a healthy expansion pipeline.

What you’ll bring:

  • Background in account management, customer success, or similar customer-facing work, with the ability to guide customers through their first year and set them up for growth.
  • Strong relationship management skills, with the ability to become a trusted advisor to multiple stakeholders within an account, understand their business goals, and connect GitLab solutions to clear outcomes.
  • Ability to drive product adoption and early value realisation for new customers.

About the team:

  • The Account Management team at GitLab is dedicated to guiding new customers through their critical first year, helping them quickly realize value and setting them up for long-term growth.
  • We build and manage strategic relationships with first-order customers to understand their goals, drive adoption, and position accounts for expansion and renewal.
  • Composed of experienced account management, customer success, and revenue-focused professionals distributed across multiple regions, our team operates asynchronously to support customers across markets and time zones.

GitLab

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They unite teams and organizations, breaking down barriers and redefining what's possible in software development. The company has a high-performance culture is driven by their values and continuous knowledge exchange, enabling team members to reach their full potential.

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