New Account Manager, APAC Remote, Singapore

What you’ll do:

• Serve as the primary relationship owner for first-order customers throughout their first 12 months.
• Execute the 90x90 success framework to drive rapid activation and early value realisation.
• Drive revenue growth by building and managing a healthy expansion pipeline.

What you’ll bring:

• Background in account management, customer success, or similar customer-facing work, with the ability to guide customers through their first year and set them up for growth.
• Strong relationship management skills, with the ability to become a trusted advisor to multiple stakeholders within an account, understand their business goals, and connect GitLab solutions to clear outcomes.
• Ability to drive product adoption and early value realisation for new customers.

About the team:

• The Account Management team at GitLab is dedicated to guiding new customers through their critical first year, helping them quickly realize value and setting them up for long-term growth.
• We build and manage strategic relationships with first-order customers to understand their goals, drive adoption, and position accounts for expansion and renewal.
• Composed of experienced account management, customer success, and revenue-focused professionals distributed across multiple regions, our team operates asynchronously to support customers across markets and time zones.