Startup Customer Success Manager
Benefits
Unlimited PTO
12w maternity
12w paternity
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About the Role:
- Serve early-stage customers programmatically, creating high-quality onboarding materials and documentation.
- Assist customers via email and customer calls.
- Take ownership of projects core to the team's operations.
Interview Process:
- Recruiter Screen with Talent Acquisition Team.
- Hiring Manager Interview.
- Take Home Assessment.
- Panel Interview.
Onboarding Process:
- Focus on learning the product in the first 30 days.
- Shadow peers and take first customer calls within 60 days.
- Manage a book of customers and explore key areas of ownership within 90 days.
Ashby
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.