Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features.

The Must-Haves:

5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar.
Perfectly fluent in German, and English. A good level of French is an asset.
Substantial experience in SaaS and understanding of IT solutions / API integrations.

The Perks:

Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide
Autonomy to define and navigate your own path to success.
A competitive salary, the right tools, and a range of fringe benefits depending on your country's location.

Urbantz

Urbantz helps retail, grocery, e-commerce, and logistics companies optimize last-mile delivery with a delivery management SaaS platform. They focus on enabling enterprises to navigate multi-fleet operations and promote sustainability in the final mile, serving over 100 brands and experiencing growth across Europe, the Middle East and beyond.

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