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• Manage and nurture relationships with assigned clients.
• Ensure client satisfaction and identify opportunities for growth.
• Collaborate with internal teams to deliver effective products.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
• Own the resolution of client-reported satisfaction issues from identification to closure.
• Tracking client usage metrics, health scores, and feature adoption with dashboards.

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.

• Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
• Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
• Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

• Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

• Manage client and broker/consultant relationships throughout the client lifecycle.
• Communicate clearly and concisely in both verbal and written formats.
• Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.

Lantern is a specialty care platform connecting people with the best care when they need it most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations.
• Make it easy for customers to love GoodTime and make our customers feel heard and taken care of!
• Drive product adoption by building exceptional relationships and intimately understanding our customer’s processes.

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. Their Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.

• Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
• Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
• Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.

Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.

• Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
• Drive renewals and identify opportunities to upsell and expand existing accounts
• Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Collaborate with Account Executives to identify renewal and upsell opportunities.
• Manage current clients to reduce attrition and conduct welcome appointments.
• Review reporting and consult on solutions to help clients grow their business.

Rewards Network helps restaurants grow revenue, increase traffic, and boost customer engagement through financial and marketing services, and dining rewards programs. They are a driven and diverse team that excels in collaboration and issue resolution, partnering with loyalty programs to drive customers to local restaurants.

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Maintain customer contracts to maximize profits

WorkWhile helps workers earn a better living and live better lives by matching them with shifts. It strives to align incentives and solve inefficiencies disrupting the $650BN temporary staffing industry and has a diverse, mission-driven, and supportive culture.

• Act as the first point of contact for company clients.
• Resolve complaints and prevent additional issues by improving processes.
• Build & maintain a good relationship with assigned carriers based on trust and respect.

Bobtail aims to increase happiness by eliminating inefficiencies in the supply chain, envisioning a supply chain without friction, fraud, waste, and abuse. They value teams, collaboration, communication, iteration, experimentation, and mental health, encouraging a proactive and solutions-oriented approach.

• Nurture client relationships to drive growth.
• Identify new opportunities within existing accounts.
• Deliver solutions in a fast-paced SaaS environment.

TeamDynamix provides cloud-based service management and project management solutions. They empower organizations to improve IT service delivery and streamline project workflows.

• Proactively manage the client, ensuring compliance with contractual KPIs.
• Study client’s business functions and provide consultative recommendations to improve their temporary workforce strategy.
• Research and analyze data, present recommendations to clients, and set a schedule for implementing improvements.

Indeed Flex connects businesses with quality temporary staff. We foster a culture of innovation and collaboration to help people get jobs, instantly.

• Build strong, multi threaded relationships with customer stakeholders
• Lead executive business reviews and create tailored success plans
• Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

• Manage strategic customer accounts, ensuring value retention and driving growth.
• Foster trusted customer relationships, lead business reviews, and identify upsell opportunities.
• Enhance customer satisfaction and drive adoption of innovative technology solutions.

Jobgether uses an AI-powered matching process to ensure your application is reviewed. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage a book of business, serving as a primary point of contact for assigned accounts
• Support renewals and expansion efforts in partnership with Account Managers
• Build trusted relationships with customers and understand their goals and usage of Customer.io

Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.

• Understand unique member investment goals and strategies to ensure they are effectively set up to see success on the platform.
• Drive key KPIs around member engagement with the product, through phone and email interaction.
• Deliver on a number of customer success responsibilities, including but not limited to proactive member outreach to drive improved platform usage.

Axial is an online M&A sourcing platform for professional acquirers and sellers of privately held small businesses. They have built a digital transaction platform that radically improves the speed, confidentiality, and success by which small businesses hire M&A advisors.

• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
• Support new client onboarding and growth initiatives in collaboration with Sales
• Generate timely, accurate quotes and ensure smooth order placement and processing

Myriad360 provides IT solutions. They are consistently listed among Inc & Crain's "Best Places to Work" and they're proud of their accessible & engaged executive team.