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Responsibilities:
- Support, own, and enforce the overall Customer Experience (CX) strategy.
- Lead the escalation point and manage complex incident handling.
- Ensure robust case management and structured follow-ups.
Qualifications:
- 5+ years in Customer Success, Delivery Management, or Account Governance within SaaS, CRM (preferably HubSpot), or Digital Implementation environments.
- Proven expertise in incident management and escalation handling.
- Exceptional executive-level communication skills (written and verbal) with a neutral accent.
Insidea
INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance a brand’s online presence and drive real, measurable growth.