Serve as the primary point of contact for clients.
Identify and implement Client Success process enhancement opportunities.
Create and oversee client-specific and organizational KPIs.
Arine is a healthcare technology and clinical services company ensuring individuals receive the safest and most effective treatments. With a mission to redefine excellent healthcare, they tackle medication-related issues through their SaaS platform, leveraging data science, machine learning, AI, and clinical expertise.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
The Account Manager ensures successful management of accounts from execution to completion.
They serve as the primary client contact, facilitating and tracking projects and financial deliverables.
The role involves communicating client needs, ensuring timelines, and resolving potential issues.
Lumanity improves health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner, they bring together strategy, evidence, engagement, and technology to engineer breakthrough value and tackle tough challenges.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
Drive renewals and identify opportunities to upsell and expand existing accounts
Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.
Own and grow key client relationships within our book of self-funded employers utilizing a Reference Based Pricing (RBP) health plan model.
Drive client satisfaction, retention, and strategic growth while serving as a trusted advisor to HR and finance leaders navigating the RBP landscape.
Ensure seamless plan delivery and an exceptional client experience by working cross-functionally with Centivo's internal teams, brokers, consultants, and other third-party vendors.
Centivo is an innovative health plan for self-funded employers with a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. They work with employers ranging in size from 51 employees to Fortune 500 companies and is backed by leading healthcare and technology investors.
Own implementation and onboarding, including project‑managing technical integrations.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.
Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers.
Develop and maintain positive working relationships with multiple health plan customers.
Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and have a valuation of $3.3 billion.
Support implementation and client management teams with all day-to-day client requirements
Responsible for timely and accurate management and execution of all client benefit requests
Analyze incoming client requests and work with internal and external teams to complete required plan documentation
Judi Health is an enterprise health technology company providing solutions for employers and health plans, including pharmacy benefit management and health benefit management solutions. They focus on rebuilding trust in healthcare. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table.
Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.
Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.
Lead ongoing client relationships at the campaign level, providing proactive communication.
Maintain and update campaign project plans in Asana across all active accounts.
Drive structured launch readiness reviews ensuring each parallel phase has clear owners and deadlines before kickoff.
Impiricus is the first and only AI-powered HCP Engagement Engine created to transform how life sciences companies support physicians. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus ethically connect HCPs to pharma resources and reduce go-to-market costs.
Manage a portfolio to ensure satisfaction, retention, and partnership
Serve as the primary liaison for plan sponsors and internal teams
Develop and execute strategic service plans to align with client goals
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They are committed to partnership, thinking beyond typical solutions to do more for clients. Point C values, respects, and protects the uniqueness each of its employees brings.
Own and manage assigned health plan accounts, ensuring customer success and relationship management.
Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
Coordinate with Engineering, Product, and other teams to resolve issues effectively.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Responsible for managing and growing client relationships through hands on partnership.
Delivering exceptional service, aligning client expectations with internal capabilities.
Driving satisfaction and retention through consistent, proactive communication.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations. They leverage industry expertise and a unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals and surgery centers. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024. They are also among the top one percent of companies to make the Inc. 5000 list for the last eleven years.
Develop and implement comprehensive sales account plans for each customer.
Analyze revenue trends and identify sales opportunities.
Conduct quarterly and annual client business reviews.
Jobgether uses an AI-powered matching process for jobs. The system identifies top-fitting candidates which are then shared directly with the hiring company.
Develop relationships with partner practices to drive retention and growth.
Leverage data and insights to optimize engagement and maximize outcomes.
Share best practices and enable practices to grow their business using payment plan technology.
Cherry is a fast-growing FinTech company that provides a Buy Now, Pay Later solution for medical practices making healthcare services more accessible. They are backed by investors such as Kleiner Perkins and DCM and they aim to reshape the way patients pay for care.
Lead, mentor, and develop a team of 7–8 Client Success Managers.
Ensure structured Success Plans are developed and executed for key accounts.
Partner with Sales to drive renewals and expansion opportunities.
Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.
Manage daily partner relationships and ensuring successful execution, adoption, and ongoing engagement across Experian's indirect client portfolio.
Support joint growth plans in partnership with Account / Client Executives and internal teams.
Enable partners, making them operationally successful, and positioning them to deliver value using Experian data, software, and analytics.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.
Manage client and broker/consultant relationships throughout the client lifecycle.
Communicate clearly and concisely in both verbal and written formats.
Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
Lantern is a specialty care platform connecting people with the best care when they need it most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
Build and grow strong client relationships by delivering excellent service.\n- Serve as the primary point of contact for clients and Area Directors.\n- Drive client retention and growth by renewing partnerships.
The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.