Director, Client Success - Revenue Cycle

Client Relationship/Management:

• Manage and grow client relationships through hands-on partnership and collaboration.
• Act as an extension of the client, translating needs into actionable plans and resolving challenges.
• Manage obligations and maintain customer satisfaction.

Collaboration:

• Communicate and coordinate with leadership to ensure job duties are executed professionally.
• Collaborate with internal teams to develop client-specific strategies.
• Work closely with IT and Product Support teams on file corrections and updates.

Client Business Reviews and Meetings:

• Review and track assigned client's performance goals and progress.
• Generate monthly and quarterly reporting packages for clients.
• Develop agendas, presentation materials, meeting summaries, and deliverables.