Collaborate with partners and employees to drive successful Implementation and maintenance.
Manage post-implementation relationships with broker partners, sales team, and clients.
Guide broker partners through their client’s new healthcare solution, building strategic roadmaps.
ParetoHealth helps small and medium-sized businesses fight the rising cost of employee health benefits. They have a casual and fun work environment, full of people who take the company mission incredibly seriously.
Own and grow key client relationships within our book of self-funded employers utilizing a Reference Based Pricing (RBP) health plan model.
Drive client satisfaction, retention, and strategic growth while serving as a trusted advisor to HR and finance leaders navigating the RBP landscape.
Ensure seamless plan delivery and an exceptional client experience by working cross-functionally with Centivo's internal teams, brokers, consultants, and other third-party vendors.
Centivo is an innovative health plan for self-funded employers with a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. They work with employers ranging in size from 51 employees to Fortune 500 companies and is backed by leading healthcare and technology investors.
Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
Drive renewals and identify opportunities to upsell and expand existing accounts
Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.
Take ownership and accountability for the success and retention of an assigned book of business.
Lead and manage the execution of Bennie’s consulting model for assigned customers, ensuring the delivery of high-quality benefit consulting services, and exceptional customer results and satisfaction.
Develop and execute the annual customer account plan specific for all assigned customers.
Bennie is an employee benefits services and technology firm that helps companies create a healthier workplace. They have built the ultimate benefits platform that connects disparate systems across the benefits supply chain.
Responsible for the profitable management of a portfolio of clients, maintain and strengthen relationships with consultants/advisors, and work closely with them to ensure client happiness.
Meet annual financial, growth and profitability objectives for your assigned block of business.
Develop and grow existing client and consultant/advisor relationships by delivering superior service, effectively communicate Manulife’s value proposition and products/services and represent Manulife professionally in client-facing meetings.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. As part of their global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Responsible for team’s book of business and understanding growth opportunities.
Provides strategic leadership to team of Account Executives.
Champions strong client relationships and develops market-driven strategies.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are determined to make HealthEquity the #1 brand in the marketplace and value their employees.
Support implementation and client management teams with all day-to-day client requirements
Responsible for timely and accurate management and execution of all client benefit requests
Analyze incoming client requests and work with internal and external teams to complete required plan documentation
Judi Health is an enterprise health technology company providing solutions for employers and health plans, including pharmacy benefit management and health benefit management solutions. They focus on rebuilding trust in healthcare. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table.
Develop relationships with multiple C-suite personas.
Oversee client relationship mapping to the account team.
Be a trusted advisor to your customers.
ServiceNow started in San Diego, California, in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They connect people, systems, and processes to empower organizations.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Support Complex Large Accounts as a Secondary CM, partnering with Account Executives.
Serve as the primary day-to-day contact for a portfolio of smaller large-group clients.
Execute Core Benefits Analyst Responsibilities, handling the tactical and analytical foundation of client servicing.
Nava is on a mission to fix healthcare. They fuse deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience. Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country.
Manage client and broker/consultant relationships throughout the client lifecycle.
Communicate clearly and concisely in both verbal and written formats.
Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
Lantern is a specialty care platform connecting people with the best care when they need it most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
Build and sustain relationships with key clients grounded in an understanding of their business goals.
Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.
Avalere Health ensures every patient is identified, treated, supported, and cared for. Their Advisory, Medical, and Marketing teams forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.
Lead and manage trusted client relationships, acting as a primary point of contact for customer inquiries and escalations.
Oversee the customer lifecycle, from strategic onboarding through retention, providing technical support, addressing inquiries and resolving issues.
Pioneer and execute strategies to maximize customer satisfaction and retention, actively identifying opportunities for upselling and cross-selling.
Fuze Health puts patients first and tirelessly addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Bringing together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare.
Responsible for business growth with existing manufacturers.
Create, manage, and execute the company’s strategic plan.
Maintain and strengthen overall client relationships.
CareTria is dedicated to providing exceptional care, currently seeking passionate contributors to join their team. As an equal opportunity employer, they value integrity, teamwork, and results-oriented individuals.
Build and grow strong client relationships by delivering excellent service.\n- Serve as the primary point of contact for clients and Area Directors.\n- Drive client retention and growth by renewing partnerships.
The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.
Manage client relationships and build/manage a portfolio up to $10M.
Collaborate with all delivery stakeholders to ensure fulfillment of commitments to the client.
Create and develop the account plan in coordination with the delivery and sales team.
Beyondsoft is a mid-sized IT and consulting company that tailors solutions using modern technologies and proven methodologies. Their diversely talented team of experts thrives on innovation and pushing the bounds of technology to solve customers’ most pressing challenges.
Develop and implement comprehensive sales account plans for each customer.
Analyze revenue trends and identify sales opportunities.
Conduct quarterly and annual client business reviews.
Jobgether uses an AI-powered matching process for jobs. The system identifies top-fitting candidates which are then shared directly with the hiring company.
Build and maintain trusted client partnerships, ensuring expectations are met and exceeded.
Provide strategic and commercial insight to add value across accounts and deliverables.
Lead and motivate account teams, fostering collaboration and excellence.
Avalere Health ensures every patient is identified, treated, supported, and cared for. Their Advisory, Medical, and Marketing teams come together to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. They are committed to creating a culture where their employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets.
Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
Build relationships with executive sponsors and key day-to-day contacts.
Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.