Successfully renew contracts and cultivate client relationships.
Educate clients on health solutions and drive adoption of change.
Maintain renewal workflow and provide updates to clients/brokers.
Jobgether helps candidates get jobs through AI-driven matching. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, and systems identify the top-fitting candidates.
Serve as the primary strategic partner and trusted advisor to assigned employer clients.
Deliver ongoing, insight-rich reporting that clearly demonstrates the clinical, financial, and experiential value of PHM services for each client’s population.
Partner closely with Sales and Clinical teams to drive strong client engagement, long-term retention, and account growth.
Private Health Management (PHM) is a clinically sophisticated healthcare navigation company that helps people facing serious and complex medical conditions get the best possible care. With nearly two decades of proven service delivery and strong market validation, PHM is growing rapidly and redefining what’s possible in high-acuity care navigation.
Own day-to-day client relationships, serving as the primary point of contact.
Provide strategic guidance by translating client business goals into integrated marketing roadmaps.
Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams.
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare and integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy.
Own individual revenue targets and contribute to pod revenue goals.
Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner.
Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies.
Fetch is a platform where millions of people use Fetch earning rewards for buying brands they love. With investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation.
Serve as the primary point of contact for assigned strategic partners, supporting day-to-day communication and relationship management.
Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution.
Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care accessible. They are the world’s largest online therapy service, with over 30,000 licensed therapists, and are committed to being part of the solution for mental health services.
Support Client Experience team and client needs to include reporting, data, budgets.
Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
Unlock Health is a full-service marketing communication agency grounded in technology and built for healthcare, integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to align brand, marketing, technology, and revenue strategy.
Establish and maintain ongoing relationships with an assigned list of MCG customers.
Conduct regular business reviews and customer outreach in accordance with MCG/Customer Success/Account Management policy and process requirements.
Research and troubleshoot customer issues, which may involve discovery discussions as well as knowledge of MCG solutions/services, resources and processes to resolve the problem.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team and cultivate a work environment that nurtures personal and professional growth where you'll be able to fully realize your potential.
Lead daily coordination and execution for health plan and channel partnerships.
Manage the sales process to support growth opportunities.
Contribute to partner-facing resources like pitch decks and FAQs.
Jobgether is a platform that connects job seekers with partner companies. They focus on using AI to match candidates with roles and ensure fair application reviews.
Deliver strong sales results for fully and self insured products.
Focus on relationship management within our partnership ecosystem.
Develop foundational infrastructure and processes for tracking sales.
Garner Health is transforming the healthcare economy by delivering high-quality and affordable care. They partner with employers to redesign healthcare benefits and are one of the fastest-growing healthcare technology companies in the country.
Drive new business with large employers with 5K to 25K employees.
Lead end-to-end commercial sales opportunities from sourcing to managing the pipeline to closing deals.
Partner with the Consultant Relations Team to build relationships and develop leads from employer benefits consultants.
9amHealth is a cardiometabolic care company that provides custom care plans, prescription medications, and expert guidance to help members live healthier lives. The company is based in San Diego, California, and is backed by 7Wire Ventures, Human Capital, Founders Fund, and others with a total funding of 25 million dollars.
Lead a portfolio of large employer clients and be the face of Maven for all client-related needs.
Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores.
Serve as the primary point of contact collaborating with cross-functional teams including product, engineering, data, and marketing.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible to all. They provide digital programs with clinical, emotional, and financial support, trusted by over 2,000 employers and health plans to improve outcomes and reduce costs.
Delivering annual sales plans in partnership with Account Directors and Account Relationship Managers
Identifying trends and analysing partner performance to recommend meaningful improvements
Implementing agreed sales plans to support profitable business growth
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
Define sales strategies to position HealthEquity as a leading provider of consumer-directed benefits.
Achieve or exceed annualized sales quotas, cross-selling additional products and services.
Collaborate with internal teams to pursue new business opportunities and ensure service and support.
HealthEquity aims to save and improve lives by empowering healthcare consumers. They are a fast-growing company that values drive, communication skills, and a passion for solving customer problems and strive to make health savings accounts widespread.
Lead health plan partnerships across Medicaid and related lines of business.
Serve as the senior relationship owner for a portfolio of managed care health plan partners.
Identify performance risks early and lead cross-functional action plans to improve outcomes.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. Founded in 2021, the company is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Building and maintaining strong, long-term relationships with key strategic partners.
Developing and executing strategic account plans to drive client growth.
Identifying new business opportunities within existing accounts.
SimplyInsured aims to eliminate fear in health insurance by simplifying the process for small business owners. They have over 20,000 customers and several major partnerships, and they value radical transparency, feedback, and growth.
Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships.
Manage renewals and support account retention in partnership with Customer Success.
Monitor account health and key performance indicators, identifying risks and opportunities early.
Customer.io's platform is used by over 8,000 companies, from startups to global brands, to send billions of emails, push notifications, in-app messages, and SMS daily. They power automated communication that people actually want to receive and appear to have a collaborative team culture.
Serve as a key member of the Partner Success team and as part of the Customer Success leadership team.
Develop processes and practices to standardize how partner issues are handled and resolved.
Grow and develop the skill set of the account management team.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.
Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. They are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.
Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
Vanta helps businesses earn and prove trust by making security monitored and verified continuously. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team and started in 2018.
Lead ongoing client and agency relationships at the campaign level.
Ensure constant, clear, communication with internal teams to relay client status updates.
Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.
Impiricus is the first and only AI-powered HCP Engagement Engine, created to transform how life sciences companies support physicians. Deloitte named Impiricus the #1 fastest growing company in North America on the Fast 500 list.