Lead a portfolio of large employer clients and be the face of Maven for all client-related needs.
Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores.
Serve as the primary point of contact collaborating with cross-functional teams including product, engineering, data, and marketing.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible to all. They provide digital programs with clinical, emotional, and financial support, trusted by over 2,000 employers and health plans to improve outcomes and reduce costs.
Build and maintain trusting relationships with clients through service.
Accountable for accurate and timely transition of new clients into the platform.
Provide ongoing client support to troubleshooting inquiries.
Judi Health is an enterprise health technology company providing solutions for employers and health plans. They have a comprehensive suite of solutions and are rebuilding trust in healthcare in the U.S.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Establish and maintain ongoing relationships with an assigned list of MCG customers.
Conduct regular business reviews and customer outreach in accordance with MCG/Customer Success/Account Management policy and process requirements.
Research and troubleshoot customer issues, which may involve discovery discussions as well as knowledge of MCG solutions/services, resources and processes to resolve the problem.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team and cultivate a work environment that nurtures personal and professional growth where you'll be able to fully realize your potential.
Support Client Experience team and client needs to include reporting, data, budgets.
Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
Unlock Health is a full-service marketing communication agency grounded in technology and built for healthcare, integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to align brand, marketing, technology, and revenue strategy.
Own day-to-day client relationships, serving as the primary point of contact.
Provide strategic guidance by translating client business goals into integrated marketing roadmaps.
Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams.
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare and integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. They are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.
Manages implementation activities to ensure seamless onboarding of new specialty pharmacy clients.
Addresses incoming requests from the client.
Helps support needs from the Specialty Account Executive and the rest of the account management team.
Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. They work in an environment that celebrates creativity and fosters diversity.
Serve as the primary strategic partner and trusted advisor to assigned employer clients.
Deliver ongoing, insight-rich reporting that clearly demonstrates the clinical, financial, and experiential value of PHM services for each client’s population.
Partner closely with Sales and Clinical teams to drive strong client engagement, long-term retention, and account growth.
Private Health Management (PHM) is a clinically sophisticated healthcare navigation company that helps people facing serious and complex medical conditions get the best possible care. With nearly two decades of proven service delivery and strong market validation, PHM is growing rapidly and redefining what’s possible in high-acuity care navigation.
Successfully renew contracts and cultivate client relationships.
Educate clients on health solutions and drive adoption of change.
Maintain renewal workflow and provide updates to clients/brokers.
Jobgether helps candidates get jobs through AI-driven matching. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, and systems identify the top-fitting candidates.
Drive new business with large employers with 5K to 25K employees.
Lead end-to-end commercial sales opportunities from sourcing to managing the pipeline to closing deals.
Partner with the Consultant Relations Team to build relationships and develop leads from employer benefits consultants.
9amHealth is a cardiometabolic care company that provides custom care plans, prescription medications, and expert guidance to help members live healthier lives. The company is based in San Diego, California, and is backed by 7Wire Ventures, Human Capital, Founders Fund, and others with a total funding of 25 million dollars.
Lead strategic relationships with enterprise customers.
Drive adoption, value realization, and measurable ROI.
Influence product strategy with customer insights.
They use an AI-powered matching process to ensure applicant's applications are reviewed quickly, objectively, and fairly against the role's core requirements. They have an award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
Provide accurate information on health plan benefits, eligibility, and claims.
Handle inbound/outbound calls and respond to email inquiries.
Deliver an exceptional customer service experience to members and providers.
Evry Health's mission is to bring humanity to health insurance. Their high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL).
Conduct market research to understand customer problems & competitive landscape.
Support the development and execution of go-to-market strategy.
Support solution operations, helping ensure successful client delivery.
Cohere Health is a fast-growing clinical intelligence company improving lives at scale by promoting the best patient-specific care options using cutting-edge AI and deep clinical expertise. They have been recognized as a BuiltIn Best Place to Work (2023 & 2024), and their team size has quadrupled in four years.
Collaborate with partners and employees to drive successful Implementation and maintenance.
Manage post-implementation relationships with broker partners, sales team, and clients.
Guide broker partners through their client’s new healthcare solution, building strategic roadmaps.
ParetoHealth helps small and medium-sized businesses fight the rising cost of employee health benefits. They have a casual and fun work environment, full of people who take the company mission incredibly seriously.
Collaborate with SAEs to develop account strategy and execution plans.
Maintain strong relationships with customer stakeholders at healthcare facilities.
Support solution implementation across customer facilities.
Arkansas General focuses on supporting Strategic Account Executives to facilitate the adoption of innovative diabetes management solutions. They have career development opportunities with an international organization and a company culture recognized for diversity and as a great place to work.
Develop and execute comprehensive strategies to improve client retention, engagement, and expansion.
Leverage customer data to identify trends, pain points, and opportunities for optimization.
Build relationships with client stakeholders, addressing concerns, and identifying potential upselling opportunities.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Own individual revenue targets and contribute to pod revenue goals.
Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner.
Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies.
Fetch is a platform where millions of people use Fetch earning rewards for buying brands they love. With investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation.
Lead daily coordination and execution for health plan and channel partnerships.
Manage the sales process to support growth opportunities.
Contribute to partner-facing resources like pitch decks and FAQs.
Jobgether is a platform that connects job seekers with partner companies. They focus on using AI to match candidates with roles and ensure fair application reviews.