New Manager, Customer Success

What You’ll Do:

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes

What You Bring:

• 3-5+ years experience working in customer success or account management with hospital and/or health system clients
• Hospital revenue cycle experience is essential
• You take radical ownership over troubleshooting problems

Benefits:

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• 401(k) with Traditional & Roth Options  – Tax-advantaged retirement savings through Fidelity with a 4% match.