Client Success Manager - FuzeRx

Responsibilities:

• Lead and manage trusted client relationships, acting as a primary point of contact for customer inquiries and escalations.
• Oversee the customer lifecycle, from strategic onboarding through retention, providing technical support, addressing inquiries and resolving issues.
• Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.

Qualifications:

• 5+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry.
• Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.

Benefits:

• The compensation range for this position is $108,000 - $135,000.
• Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan.
• Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and up to 16 weeks of paid parental leave for a birthing parent, and up to 8 weeks of paid bonding leave for non-birthing parents, and up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member, and a Lifestyle Spending Account allowance each month.