Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. They are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.
Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health.
Develop and execute annual account growth plans aligned to client brand and portfolio strategies.
Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture.
Impiricus is an AI-powered HCP Engagement Engine that helps life sciences companies support physicians. They ethically connect HCPs to pharma resources and reduce go-to-market costs. They were named the #1 fastest growing company in North America in 2025 by Deloitte.
Serve as the primary strategic partner and trusted advisor to assigned employer clients.
Deliver ongoing, insight-rich reporting that clearly demonstrates the clinical, financial, and experiential value of PHM services for each client’s population.
Partner closely with Sales and Clinical teams to drive strong client engagement, long-term retention, and account growth.
Private Health Management (PHM) is a clinically sophisticated healthcare navigation company that helps people facing serious and complex medical conditions get the best possible care. With nearly two decades of proven service delivery and strong market validation, PHM is growing rapidly and redefining what’s possible in high-acuity care navigation.
Support strategic partner relationships and drive thought leadership.
Develop multi‑year account plans and refine programs based on needs.
Create clear, data‑driven recommendations by interpreting performance.
Phreesia's SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. They are a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and they’ve been recognized on the Bloomberg Gender Equality Index.
Manage, retain and expand relationships with assigned clients.
Deliver business results to drive high client retention and expansion.
Act as the voice of the client, advocating for their requests and feedback.
Force Therapeutics is reshaping the future of remote therapeutic care. Their intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey. As they enter their next phase of innovation and expansion, they’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare.
Serve as the primary point of contact for assigned strategic partners, supporting day-to-day communication and relationship management.
Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution.
Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care accessible. They are the world’s largest online therapy service, with over 30,000 licensed therapists, and are committed to being part of the solution for mental health services.
Lead ongoing client and agency relationships at the campaign level.
Ensure constant, clear, communication with internal teams to relay client status updates.
Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.
Impiricus is the first and only AI-powered HCP Engagement Engine, created to transform how life sciences companies support physicians. Deloitte named Impiricus the #1 fastest growing company in North America on the Fast 500 list.
Lead health plan partnerships across Medicaid and related lines of business.
Serve as the senior relationship owner for a portfolio of managed care health plan partners.
Identify performance risks early and lead cross-functional action plans to improve outcomes.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. Founded in 2021, the company is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Manage day‑to-day client relationships, support issue resolution, align on goals, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Own day-to-day client relationships, serving as the primary point of contact.
Provide strategic guidance by translating client business goals into integrated marketing roadmaps.
Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams.
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare and integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy.
Manage complex medical issues, coordinating care, facilitating best diagnostic and therapeutic treatment options available world-wide, and navigating the healthcare system.
Offer high level clinical management and education to clients and families in a caring, compassionate manner.
Work closely with clinical and research team, identifying latest therapies and delivering comprehensive information on medical conditions, medications, treatments, and clinical trials.
Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. They guide individuals and families to top specialists, advanced diagnostics, and personalized care offering independent, science-backed insights to help clients make informed decisions and access the best care.
Build trusting relationships with Experian Health clients, focus on ensuring overall satisfaction for assigned clients.
Manage all implemented products, monitoring client health, and identifying opportunities for account expansion.
Communication with Customer Success Representatives Revenue Management Account Expansion and Product Usage Monitoring
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, committed to creating an environment where everyone feels they belong and can excel.
Act as day-to-day client contact for medical affairs and publication work streams.
Take responsibility for the day-to-day management of your account.
Maintain awareness of the client’s business priorities and a sound understanding of the program strategy.
Real Chemistry transforms healthcare using scientific expertise, human-centered creativity, and AI-driven insights. They are a global agency providing healthcare communications and marketing services, fostering innovation and impact among their employees.
As the primary point of contact, you’ll be responsible for the successful delivery of numerous fast-paced projects across 1-2 key accounts exceeding $2M yearly.
You will oversee project budgets and staffing plans, proactively identifying and addressing any budgetary concerns and resource challenges.
You will oversee and guide the day-to-day activities of account managers, and cross-functional project teams, ensuring they are delivering high-quality assets.
FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. As a fast-growing, senior team, they're excited to welcome more forward-thinking individuals who will help them drive growth, foster positive change within their client's industries, and have fun along the way.
Own client outcomes end-to-end across US and Australia.
Set direction, guide teams, and work proactively with clients.
Ensure delivery quality, retention, and long-term client success.
Trialfacts connects patients to clinical trials, providing clients with results, transparency, and confidence. They are a global team with a leadership team that shapes client service, internal collaboration, and sustainable growth.
Lead payor contract implementations, requiring both internal and external cross-functional stakeholder management
Drive revenue cycle issue resolutions (claims processing, credentialing), which includes coordination with payors and internal operations teams
Spearhead cross-functional strategic initiatives that have an impact on revenue (implementation of new product/service lines, as an example)
Ophelia is a venture-backed healthcare startup that provides medication and clinical care through a telehealth platform to help individuals with OUD (opioid use disorder). They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors working to re-imagine and re-build OUD treatment in America.
Serve as the primary point of contact for a high volume of small client accounts, managing day-to-day requests and inquiries.
Coordinate with internal teams (Service Desk, Engineering, Finance, Billing, etc.) to resolve client issues through to completion.
Support client retention by ensuring a responsive, reliable, and positive day-to-day client experience.
Jobgether is a company using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. Their system identifies top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Partner with the Valeris Sales team to ensure a clear understanding of the concept design while addressing the patient journey and brand strategy specific to the patient program.
Serve as expert resource for the team to address questions pertaining to program design and project management.
Maintain a knowledge base for cross functional team training, onboarding and sharing of best practices with client services, working with internal operational stakeholders.
Valeris is a fully integrated life sciences commercialization partner providing comprehensive solutions that span the healthcare value chain. The company has over 500 life sciences customers, is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, and has a mission-driven and inclusive culture.
Ensure client teams meet or exceed client service level agreements (SLAs) and to grow accounts.
Provide operational oversight to ensure smooth day-to-day performance while escalating matters of concern.
Partner with the Managing Director to develop strategies and foster relationships to drive growth within assigned accounts.
Williams Lea by RRD provides global business support services with over 200 years of experience. They specialize in administrative support, document production, presentation design, and marketing and communications services, helping clients operate efficiently.
Responsible for the profitable management of a portfolio of clients, maintain and strengthen relationships with consultants/advisors, and work closely with them to ensure client happiness.
Meet annual financial, growth and profitability objectives for your assigned block of business.
Develop and grow existing client and consultant/advisor relationships by delivering superior service, effectively communicate Manulife’s value proposition and products/services and represent Manulife professionally in client-facing meetings.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. As part of their global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.