Manage day‑to-day client relationships, support issue resolution, align on goals, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.

Responsibilities:

Guide clients as they transition from implementation to ongoing account management.
Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.

Qualifications:

Bachelor's degree or equivalent experience
4+ years experience in the healthcare IT industry
Provider-based background recommended

Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.

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