Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
Own the resolution of client-reported satisfaction issues from identification to closure.
Tracking client usage metrics, health scores, and feature adoption with dashboards.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.
Take inbound customer cancellation calls and retain them as an Aura customer
Make daily outbound calls to existing Aura customers with failed subscription payments
Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
Aura is dedicated to creating a safer internet. They offer a suite of intelligent digital safety products, protecting millions of customers from digital threats. They have over 400 employees worldwide and are guided by experienced leaders, successfully growing startups into multi-billion dollar organizations.
Proactively monitor customer health scores and provide targeted guidance.
Act as the first line of defense for incoming customer inquiries.
LogicGate is an AI GRC platform helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. They are committed to delivering an exceptional experience for their employees and customers by empowering and enabling their people.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Monitor, assess, and address the team’s customer approach and outreach through various sales tools.
Act as a player/coach to maintain both individual and team sales unit and volume goals.
Inspire and create a motivating environment through coaching, mentoring, and enablement.
Kapitus is a direct lender and marketplace providing small businesses with financing. They have a fast-paced culture where teammates need to be self-directed and have an internal motivation to do the right thing, offering great benefits, competitive pay and solid opportunity for growth.
Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals.
Educate customers on best practices and new features to maximize the value of Radicle products.
Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector, and their teams learn from each other to test ideas faster.
Handle inbound and outbound calls with potential customers
Maintain and update GoHighLevel pipelines, workflows, and funnels
Follow up with leads quickly and consistently
Our client is looking for a Sales / GoHighLevel (GHL) Specialist to support the lead management, sales pipeline, and automation systems of a growing company in the fitness industry based in the U.S. They are growing.
Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.
Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
Serve as a trusted partner by sharing relevant best practices and resources to customers.
Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Engage with our most at-risk customer segment to maximize product adoption and deliver customer value.
Generate brand ambassadors and uncover expansion opportunities to drive growth.
Provide valuable feedback to cross-functional teams to shape the future of our product and offerings.
Owner.com is an AI growth system for local restaurants, improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies like Shopify and HubSpot.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide. They focus on helping businesses improve efficiency and enhance service delivery through qualified contractors.
Run the new kickoff call framework end-to-end with real customers.
Engage customers before it becomes a save conversation.
Identify patterns in what makes customers succeed and feed that back to the team.
Breakthrough helps private practice physical therapy and chiropractic owners fill their schedules, grow their businesses, and make a bigger impact in their communities. They are a small, focused team that ships fast, speaks directly, and measures what matters and have been coaching PTs for over 10 years.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.
Own customer retention and maintain Net Retention Revenue.
Proactively respond to churn signals and manage outreach campaigns.
Build strong relationships with merchants by demonstrating product value.
Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Their unified platform is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
Develop relationships with partner practices to drive retention and growth.
Leverage data and insights to optimize engagement and maximize outcomes.
Share best practices and enable practices to grow their business using payment plan technology.
Cherry is a fast-growing FinTech company that provides a Buy Now, Pay Later solution for medical practices making healthcare services more accessible. They are backed by investors such as Kleiner Perkins and DCM and they aim to reshape the way patients pay for care.
Conduct outbound calls to webinar registrants and warm leads.
Ask thoughtful discovery questions to understand health concerns, motivations, and readiness.
Secure toxicity test kit purchases during the call whenever possible.
Pompa Program is dedicated to empowering people to take control of their health and get their lives back. They have over 300 team members nationwide and are headquartered in Draper, UT.
Work as a liaison between the NAF borrower and NAF Loan Officer.
Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed.
Exceed minimum standards for level of effort and transfer performance.
They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.
Handle inbound calls and inquiries with warmth, speed, and precision
Run outbound follow-ups and reactivation campaigns (calls + texts)
Quote accurately, confirm details, and lock next steps to prevent issues later
They are a fast-growing home services company with a fully remote operations and sales team. They support multiple markets and a growing network, and they care a lot about customer experience and clean execution.
Provide support and solutions for at-risk customers with an overall goal of account retention
Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
Proactively identify ways to enhance the customer experience and raise the bar on our high standards
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. They have powered more than 29,000 restaurants around the world and believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.