Provide support and solutions for at-risk customers with an overall goal of account retention
Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
Cross-sell value added services to our existing customers

What You Bring:

You have 2+ years experience in a customer-facing role, ideally with a SaaS company
You are a self-starter with a sense of urgency, proven results and solution-oriented
You easily gain the trust of those you work with both internal teams and external clients

What We Offer:

Generous Time Off Program
Health, Dental, and Vision Benefits
Flexible Health and Wellness Plan

TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. They have powered more than 29,000 restaurants around the world and believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.

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