Similar Jobs
See allPayment Experience Associate I (French Speaker)
Flywire
North America
Customer Support
Banking
Payments
Customer Experience Coordinator
Felix
Canada
Customer Service
Communication
Problem-solving
Client & Payment Experience Associate I, Operations Support
Flywire
Global
Zendesk
Google Workspace
Data Analysis
Customer Support Representative
Newsela
US
Customer Support
Technical Support
Troubleshooting
Customer Support Professional
Clipboard Health
Europe
Customer Support
Zendesk
Salesforce
Phase 1: Payments (First 6 Months):
- Support system updates and data migration initiatives tied to Lillio’s Payments platform.
- Ensure accuracy and completeness of customer payment and merchant data during transitions.
- Work directly with customers to guide them through merchant applications.
Long Term: Customer Support Associate (Customer Success Team):
- Supporting customers with troubleshooting technical support issues via chat, email and phone.
- Helping identify trends in customer issues and requests, as well as reporting bugs to the Engineering team.
- Recommending and implementing improvements to process to improve efficiency and customer outcomes.
What You Bring to the Table:
- Post-secondary education (or equivalent work experience).
- Minimum of 2 years of work experience in a customer-facing role.
- Tech-savvy with the ability to navigate apps and software is a must.
Lillio
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.