Customer Experience Coordinator
Remote regions
CanadaBenefits
3w PTO
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Roles & Responsibilities:
- Provide personalized communication to users across mediums.
- Ensure orders are fulfilled timely with pharmacy, medical, and logistics partners.
- Document user issues to contribute to support queries and influence product improvements.
About You:
- Relevant experience in a customer service environment.
- Technologically savvy and curious to learn.
- Skilled at explaining technical problems in a changing regulatory landscape.
Felix
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.