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Customer Service Excellence:
- Deliver outstanding customer experiences across multiple channels including phone, text, and email
- Serve as the go-to insurance expert, guiding customers through the full policy lifecycle
- Maintain proper documentation of all customer interactions
Operations & Process Improvement:
- Identify opportunities to enhance processes and contribute to operational efficiency
- Participate in special projects aimed at scaling operations and improving customer outcomes
Collaboration & Innovation:
- Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams
- Challenge conventional approaches and bring fresh perspectives to insurtech challenges
Sure
Sure, founded in 2015, is the insurance technology leader unlocking the potential of digital insurance. As a Software as a Service (SaaS) provider, they serve as the essential technology backbone for the digital insurance ecosystem and work with insurance carriers to enable their offline-to-online transitions. They have been named among Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC World's Top Insurtech Companies and have a remote-first culture.