New Claims Customer Experience Specialist

About the Role:

• Integral part of a dedicated team focused on providing exceptional service to customers during the insurance claims process
• Handle phone and email inquiries, provide support, and ensure a smooth and positive experience
• Expertise in multi-line insurance and claims to deliver exceptional, empathetic assistance

Who You Are:

• Highly motivated and growth-oriented with a passion for customer experience
• Empathetic and patient with a sense of urgency and detail orientation
• Creative, curious, and communicative with a sense of humor

What We Need:

• Serve as the primary point of contact for customers via phone, email, and other channels
• Anticipate customer needs and manage the process to full resolution
• Work collaboratively with internal teams to investigate and resolve complex issues

Requirements:

• Previous experience in customer service or a call center environment within the insurance industry
• Strong knowledge of multi-line insurance claims processes and terminology
• Excellent communication and active listening skills with problem-solving abilities