Risk Management Specialist

Position Overview:

• Supports the administration and oversight of workers’ compensation, auto, property, and general liability claims.
• Partners with a Third-Party Administrator (TPA), internal leadership, and store teams to monitor claims throughout their lifecycle.
• Plays a key role in ensuring effective claims management and risk mitigation.

What You'll Do:

• Manage Certificates of Insurance (COIs) and Bonds, ensuring accuracy and compliance.
• Administer internal first-party liability claims not referred to the TPA, including investigations, statement collection, and denial letter drafting.
• Prepare and present claims data and insights to leadership using PowerPoint.

What You'll Bring:

• Demonstrated experience in customer service–focused roles, with the ability to manage sensitive situations professionally and empathetically.
• Proven ability to manage multiple projects and claim-related timelines simultaneously while meeting deadlines.
• Willingness to learn risk management practices, insurance concepts, and compliance requirements.