Payment Experience Associate I (French Speaker)

The Opportunity:

• Develop an understanding of company products and services.
• Address customer questions and concerns via various channels.
• Be a brand ambassador and make a positive first impression.

Qualifications:

• Business proficiency in English and French.
• 3 years of experience in customer support.
• Experience communicating with a global customer base.

Knowledge & Application:

• Train and gain understanding of products and payment methods.
• Knowledge of customer scenarios and a wider array of solutions.
• Understanding of customer feedback mechanisms.

Problem Solving:

• Handles assignments of moderate difficulty.
• Anticipates common customer issues.
• Collects and reports customer feedback.