CX Specialist (German & English speaker)

Your Mission:

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary

We are looking for:

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in German and English to communicate with users and partners
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.