Customer Experience Team Lead

Your Role:

• Oversee the daily operations & drive a high performance culture within your team & department, supporting them to achieve their KPIs & goals.
• Manage performance with empathy and accountability, supporting people to grow and succeed while ensuring the right outcomes for both individuals and the business
• Cultivate strategic partnerships with global peers to drive alignment on operational frameworks and methodologies, ensuring a cohesive and seamless approach across all regions

Requirements:

• You bring a track record of managing & coaching teams to deliver strong KPI performance and customer outcomes
• Demonstrated experience managing culturally diverse teams simultaneously across several countries also preferred
• You have full written and verbal proficiency in English, plus either Italian, Spanish, or Portuguese.

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.