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Proactive Outreach & Engagement:
- Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
- Engage customers flagged for HealthScore decline and payment failures.
- Identify root causes behind customer concerns through active listening and discovery.
Retention & Revenue Support:
- Communicate the value of HighLevel’s services clearly and confidently.
- Handle objections professionally and work toward mutually beneficial outcomes.
- Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
Customer Experience & Documentation:
- Deliver personalized, positive support aligned with the company brand.
- Accurately log all interactions and update CRM records in GHL.
- Apply appropriate tags and track case outcomes for reporting and analysis.
HighLevel
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.