Source Job

• Own retention and renewals, lead renewal timelines and conversations.
• Maintain accurate renewal forecasts and risk tracking, identify churn risk.
• Act as the main customer point of contact and manage communication.

Pipe17 provides an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. They connect sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility. The company is backed by GLP Capital Partners.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers.
• Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes.
• Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities.

Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.

• Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
• Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions

Newsela delivers authentic, real-world content from trusted sources, tailoring it for K-12 classrooms. They offer texts at five reading levels, ensuring accessibility for all learners, and serve over 3.3 million teachers and 40 million students with personalized content.

• Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
• Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
• Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros. They offer a way to move business data to Microsoft 365 and help organizations stay in control once their data is migrated.

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
• Identify and nurture expansion opportunities through consultative conversations and strategic planning.

Granicus provides technology and services that empowers government organizations to create seamless digital experiences. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.

• Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
• Monitor customer health metrics to identify renewal risks early and take corrective action.
• Identify and qualify potential expansion opportunities within assigned accounts.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.

• Become a trusted advisor to customers and own the success of the partnership.
• Help demonstrate the value for our customers and be their go-to contact.
• Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.

• Act as primary customer success contact for assigned customer portfolio
• Drive adoption of newly released features and analytics tools
• Forecast renewals and expansion revenue accurately

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own renewals for Growth customers, managing a high-volume book of business.
• Drive renewal motions end-to-end, including outreach, negotiation, contract execution.
• Proactively identify churn risk and take action to mitigate through value reinforcement.

Common Room is a customer intelligence platform that captures buying signals, giving companies AI enrichment and automation to reach the right person at the right time. They've raised over $50 million from top-tier investors and are backed by operators from fast-growing companies.

• Execute the renewal process to ensure ARR is retained or expanded.
• Build and maintain strong relationships with clients to understand their needs.
• Analyze renewal metrics and trends to identify areas for improvement.

1Password provides secure and user-friendly password management and identity protection solutions. They have over 180,000 businesses using their product and value diversity, innovation, and personal growth, offering a collaborative environment.

• Own the end-to-end renewal lifecycle for customer contracts.
• Develop and execute account-level renewal strategies to protect recurring revenue.
• Identify opportunities to expand footprint through upsell and cross-sell.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They foster a high-performance culture driven by values and knowledge exchange, enabling team members to reach their full potential.

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations.
• Make it easy for customers to love GoodTime and make our customers feel heard and taken care of!
• Drive product adoption by building exceptional relationships and intimately understanding our customer’s processes.

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. Their Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.

• Partner with sales and implementation to support onboarding and adoption.
• Form deep relationships with customers and serve as a trusted advisor.
• Identify upsell opportunities by understanding customer goals.

Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.

• Manage pipeline & proactively lead prospects through the sales process.
• Develop & execute territory strategies to acquire new customers.
• Conduct discovery identifying business drivers, buying processes, & stakeholders.

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Guided by a commitment to provide the best value to customers and do right by employees, they were named one of Inc. Magazine’s Best Workplaces 2022.

• Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
• Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.

• Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
• Build and nurture strong customer relationships, providing proactive support.
• Drive measurable outcomes such as improved customer health, retention, and satisfaction.

Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.

• Own and execute inbound-led net-new opportunities within EMEA.
• Lead expansions within existing accounts when scope and complexity allow.
• Own renewals requiring active customer engagement, risk mitigation, or expansion discovery.

Mattermost is a collaborative workflow solution provider for defense, intelligence, security, and critical infrastructure organizations. They are trusted by governments, financial institutions, and technology companies for secure, efficient operations.

• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
• Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
• Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.