Serve as the primary point of contact for renewal.
Identify low-effort add-ons and expansion signals.
Maze is a user research platform helping companies build the right products faster by making user insights available at the speed of product development. They are a Series B company backed by top-tier investors with a global remote workforce driven by their core values.
Own renewals and expansion for a portfolio of strategic customers
Partner with Customer Success Directors to show customers the real value they get from Hirevue
Forecast and track renewal performance
Hirevue transforms the way organizations discover, engage, and hire talent. Its end-to-end hiring platform features video interviewing, assessments, and conversational AI, serving over 1200 customers globally and hosting millions of interviews.
Manage customer relationships during their first year, guiding them from onboarding to growth readiness.
Support the 90x90 success framework to drive license utilization, product adoption, and value realization.
Qualify expansion opportunities and lead commercial conversations for renewals and expansions.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world.
Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts.
Own overall Net Revenue Retention & Gross Dollar Retention for the <10 employee segment.
Work closely with Customer Success Advisory, Digital Success, and AM Leadership.
Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Drive renewals and expansion attainment across assigned teams and territories
Directly manage and coach frontline Renewals Representatives through 1:1s, deal reviews, and pipeline inspections
Develop team capability through ongoing coaching, performance management, and career progression
Commvault is a gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks. With over 25 years of experience, more than 100,000 organizations and a vast partner ecosystem rely on Commvault to reduce risks, improve governance, and do more with data.
Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal.
Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC.
Process renewals within SFDC and ensure price increase targets are met.
Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. They lead with an AI-forward mindset and are shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity. Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.
Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
Proactively identify growth opportunities across teams, use cases, and business units.
Common Room is a customer intelligence platform that captures buying signals, providing AI enrichment and automation to help companies reach the right person with the right context at the right time. They have raised over $50 million from top-tier investors and are backed by 25+ operators.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Their solutions support essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Deliver against retention and expansion goals for a book of SMB accounts.
Build strong, trust-based relationships with customer stakeholders.
Identify qualified expansion opportunities and execute strategic sales motions.
ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving highly complex problems for enterprise customers and putting their information to work to transform the way they do business. They are a global team of 600+ colleagues, spread across 15 countries on four continents with colleagues representing 30+ nationalities.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Lead and coach a team of 8–10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth
Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation
Identify at-risk Pros using health signals and coach effective save and recovery strategies
Thumbtack helps millions of people confidently care for their homes by providing an app to take care of and improve their home — from personalized guidance to AI tools and a best-in-class hiring experience. They have a growing community of 300,000 local service businesses.
Hire, coach, and develop the best Enterprise CSM team in the industry.
Lead a team of 6-8 Enterprise CSMs in delivering exceptional customer value, focused primarily on creating successful customers.
Partner with other CS leaders to build and refine processes, systems, and resources to make the teams and our customers successful
Gong harnesses the power of AI to transform how revenue teams win by unifying data, insights, and workflows. They are shaping the future of revenue intelligence and value transparency and trust, offering every person the opportunity to make a visible impact.
Serves as the primary steward of member retention and renewal strategy.
Ensures engagement is intentional, sequenced, and responsive to institutional context.
Campus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the largest national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students’ citizenship skills and forge effective community partnerships.