Manage customer relationships during their first year, guiding them from onboarding to growth readiness.
Support the 90x90 success framework to drive license utilization, product adoption, and value realization.
Qualify expansion opportunities and lead commercial conversations for renewals and expansions.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world.
Own a portfolio of strategic and enterprise customers, being accountable for retention, expansion, adoption, and long-term value realization.
Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation and talent acquisition strategy.
Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio.
Hirevue transforms hiring by connecting companies and candidates. They offer an end-to-end hiring platform featuring video interviewing, assessments, and conversational AI and have hosted more than 70 million video interviews for over 1200 customers.
Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts.
Own overall Net Revenue Retention & Gross Dollar Retention for the <10 employee segment.
Work closely with Customer Success Advisory, Digital Success, and AM Leadership.
Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Improve revenue retention through proactive outreach.
Drive adoption of high-impact Thumbtack features.
Thumbtack helps millions of people confidently care for their homes by connecting them with local service professionals. They have a growing community of 300,000 local service businesses and a culture that embraces diversity and impact.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Hire, coach, and develop the best Enterprise CSM team in the industry.
Lead a team of 6-8 Enterprise CSMs in delivering exceptional customer value, focused primarily on creating successful customers.
Partner with other CS leaders to build and refine processes, systems, and resources to make the teams and our customers successful
Gong harnesses the power of AI to transform how revenue teams win by unifying data, insights, and workflows. They are shaping the future of revenue intelligence and value transparency and trust, offering every person the opportunity to make a visible impact.
Lead and coach a team of 8–10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth
Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation
Identify at-risk Pros using health signals and coach effective save and recovery strategies
Thumbtack helps millions of people confidently care for their homes by providing an app to take care of and improve their home — from personalized guidance to AI tools and a best-in-class hiring experience. They have a growing community of 300,000 local service businesses.
Turn Hirevue’s strategy and customer problems into clear product direction.
Define and own a compelling product vision and roadmap.
Lead ideas from “what if?” to “it’s live,” including hypothesis creation, discovery, requirements, prototyping, delivery, and post-launch learning.
Hirevue transforms the way organizations discover, engage, and hire talent. They connect companies and candidates through their end-to-end hiring platform and have hosted millions of video interviews for over 1200 customers.
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Their solutions support essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
Proactively identify growth opportunities across teams, use cases, and business units.
Common Room is a customer intelligence platform that captures buying signals, providing AI enrichment and automation to help companies reach the right person with the right context at the right time. They have raised over $50 million from top-tier investors and are backed by 25+ operators.
Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
Drive customer retention, expansions, and net revenue growth through proactive engagement.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Onboard high-value programs: You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition.
Account management: You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health.
Expansion: You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.
Tremendous is a fast, free, flexible way to send bulk payouts to people in over 230 countries and regions. The company has 20,000+ companies as customers ranging from mom-and-pops to Google, MIT, and United Way and is fully remote.
Lead the onboarding process and design journeys that create fast, repeatable wins
Monitor customer health scores and proactively address churn risks
Create and maintain help docs, templates, and internal resources that scale customer education
Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. Its platform combines an AI copilot, AI sales coaching, and a secure CRM for DMs, processing over 300,000 messages monthly and expanding to new platforms.
Accountable for retention, renewal, and expansion revenue of mid-market customers.
Partner with CSMs to verify ROI and leverage success stories.
Conduct discovery, demos, and solution discussions independently.
Jasper is the leading AI marketing platform. They enable companies to reimagine their marketing workflows and drive higher ROI. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.
Manage and develop a team of Account Specialists, providing coaching and performance feedback.
Oversee end-to-end renewal processes to ensure timely execution of contracts and forecasting.
Drive incremental revenue through upsell and cross-sell opportunities.
Jobgether is a platform that connects job seekers with companies. The company uses an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Utilize sales CRM tools to track account information.
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence, helping brands grow on platforms like Amazon and Walmart. They empower teams to succeed in eCommerce through innovative technology and collaborative problem-solving, focusing on expertise and first-to-market solutions, with a passionate and energetic team.
Own a portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts
Develop and execute strategic success plans aligned to customer goals, risk signals, and growth opportunities
Serve as a trusted advisor to executive and operational stakeholders within customer organizations
Fluxx's mission is to be the leading collaborative grantmaking platform in global communities, building technology that drives positive impact. They have a diverse and engaged community of 450+ Grantmakers who work with over 150,000 foundations, government agencies, and nonprofits worldwide.