As a Pro Success Manager, you’ll be a hands-on people leader responsible for helping Pros realize measurable value from Thumbtack.
You’ll lead a team of Success Specialists across the U.S. and/or TPH, driving retention, satisfaction, and growth across their portfolios.
This role requires strong coaching, operational rigor, and comfort working deeply in metrics.

What you'll do:

Drive adoption of high-impact Thumbtack features and close feedback loops with Product partners
Monitor and act on performance metrics including NRR, GRR, churn, CSAT, adoption, and time-to-value
Implement and refine playbooks for onboarding, adoption, renewals, and QBRs to improve consistency and outcomes

In order to be successful:

8+ years of experience in Customer Success, Account Management, or post-sales leadership in a B2B, SaaS, or marketplace environment
Proven success driving retention, satisfaction, and revenue outcomes across measurable KPIs
Comfort using data, CRM, and customer success tools to diagnose issues and drive decisions

Thumbtack

Thumbtack helps millions of people confidently care for their homes by providing an app to take care of and improve their home — from personalized guidance to AI tools and a best-in-class hiring experience. They have a growing community of 300,000 local service businesses.

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