Source Job

Act as the primary point of contact and strategic advisor for enterprise customers. Own the end-to-end renewals process, negotiating pricing and contracts. Drive adoption of products by ensuring successful onboarding and engagement.

Insightsoftware provides financial and operational performance management solutions.

• Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention.
• Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.
• Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience.

Zapier is a company that builds and uses automation every day to make work more efficient, creative, and human. They are a scaled company giving employees 0→1 startup energy, ownership, and autonomy within the resources of a scaled company.

The Renewals Manager drives the successful renewal of existing customer contracts, maximizing customer retention. This role identifies upsell and cross-sell opportunities and ensures a seamless renewal process. Responsibilities include negotiating contracts, forecasting, and improving processes to achieve renewal targets.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes.

• Drive timely and accurate renewals of Assurance Plans for the 10x Genomics instrument portfolio.
• Work closely with Account Executives to ensure continuity of coverage and customer experience.
• Conduct proactive outreach to customers via email, phone, and virtual meetings about upcoming service expirations.

At 10x Genomics, accelerating our understanding of biology is more than a mission for us; it is a commitment.

• Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
• Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
• Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies

Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.

• Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts.
• Own overall Net Revenue Retention & Gross Dollar Retention for the <10 employee segment.
• Work closely with Customer Success Advisory, Digital Success, and AM Leadership.

Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

The Account Executive is responsible for securing and growing revenue through the timely renewal of contracts. Craft strategies with internal partners such as Sales and Customer Success to secure every contract and generate incremental revenue through upsell and cross-sell. Focus on maximizing revenue growth at renewal while minimizing revenue attrition across the portfolio, securing the most favourable contract terms, identifying additional product growth opportunities.

EcoVadis is the leading provider of business sustainability ratings, offering actionable insights into environmental, social, and ethical risks.

The Account Executive II sells company products and services to new and existing clients and expands accounts through face-to-face sales. Responsibilities include maintaining and growing the D&B revenue stream through renewal management, win-back, cross-sell, and up-sell opportunities. Prospect, identify, qualify, and develop a sales pipeline to meet and exceed annual objectives. Collaborate with Client Success and Marketing to increase retention rates through business reviews and win-back campaigns.

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Our 6,000+ global team members are passionate about what we do.

Help customers and prospects evaluate their customer engagement strategy. Recommend solutions that meet their technical and business requirements. Build lasting relationships with your accounts.

SAS is a leader in data and AI, transforming data into intelligence through their software and services for customers worldwide.

Manage renewals of SaaS based products for LinkedIn Talent solutions. Prepare & deliver key customer moments and meetings across multiple levels in the organisation. Drive Customer growth by proactively identifying opportunities to deliver greater customer value and showcase ROI.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.

Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment. Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. Engage ExtraHop end-users to provide targeted assistance and enablement.

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

• The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas.
• Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts.
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Renew, upsell, and cross-sell to existing customers, positioning Firstup's value proposition.
• Cultivate deep relationships with senior executives at the Director, SVP, and VP levels.
• Partner with the Customer Experience Team to ensure customer adoption and success with the Firstup platform.

Firstup's mission is to improve the employee experience at every moment that matters, large and small.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Work directly with clients to ensure success.
• Manage client-related activities of critical importance to the long-term relationship with the client.
• Maximize client’s product and service satisfaction to retain the client base.

Informa connects customers to information and people that help them know more, do more and be more, running around 800 events each year.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

• Manage a portfolio of existing accounts and drive the success of innovative products.
• Build and nurture positive relationships with customers, understanding their needs.
• Develop account strategies that align with customer goals and ensure long-term success.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Drive growth within an assigned portfolio of named customers by achieving bookings objectives.
• Focus on upsell and cross-sell opportunities to existing customers, and securing renewals.
• Demonstrate expertise at diagnosing and solving customer problems with educational products.

Everway (formerly n2y/Texthelp) aims to lead the world in Neurotechnology software, transforming how we understand and are understood.

• Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
• Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
• Drive customer retention, expansions, and net revenue growth through proactive engagement.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.