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• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

Elevate customer experience from onboarding through renewal. Guide customers through platform adoption, influence product direction through feedback. Develop processes that allow us to scale customer operations globally.

Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements.

Act as the primary point of contact and strategic advisor for enterprise customers. Own the end-to-end renewals process, negotiating pricing and contracts. Drive adoption of products by ensuring successful onboarding and engagement.

Insightsoftware provides financial and operational performance management solutions.

• Manage the full lifecycle of a portfolio of enterprise customers.
• Build and maintain close relationships with senior IT professionals and be their trusted advisor.
• Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value.

ControlUp creates an autonomous workplace where the day runs itself, and they are a leader in DEX.

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.

Antenna provides data and analytics for subscription media services in the U.S. They are a small, remote-first team where members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

• Work directly with clients to ensure success.
• Manage client-related activities of critical importance to the long-term relationship with the client.
• Maximize client’s product and service satisfaction to retain the client base.

Informa connects customers to information and people that help them know more, do more and be more, running around 800 events each year.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

The Client Success Manager is responsible for overseeing a subset of SMB and mid-market clients. This role provides strategic and tactical guidance, while adhering to defined client engagement standards. Act as the Resultant expert – ensuring client technology roadmaps are built and followed.

Resultant is an outcomes-focused consulting firm helping clients make technology a strategic asset and use data to guide better decisions.

Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.

VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

• Manage the full new logo acquisition cycle from first outreach through close for high-growth target accounts.
• Build and maintain strong pipeline coverage through consistent, high-quality prospecting.
• Navigate complex, multi-stakeholder sales cycles, engaging C-level executives and cross-functional buying committees.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.

Nurture and expand relationships with current SLED clients. Identify opportunities to grow relationships by promoting Onit’s solutions. Build trust with senior decision-makers and navigate complex buying processes.

Onit is redefining the future of legal operations through the power of AI, streamlining enterprise legal management, contract lifecycle processes, and transforming workflows.

Manage renewals of SaaS based products for LinkedIn Talent solutions. Prepare & deliver key customer moments and meetings across multiple levels in the organisation. Drive Customer growth by proactively identifying opportunities to deliver greater customer value and showcase ROI.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.