Services Sales Specialist, East

Renewal Ownership & Revenue Growth:

• Manage a territory-based book of existing customers to drive on-time renewal of service contracts.
• Generate and deliver renewal quotes, including options for multi-year agreements.
• Meet or exceed quarterly and annual renewal revenue targets.

Cross-Functional Collaboration:

• Work closely with Account Executives & Managers to align renewal activities with the broader account strategy.
• Partner with Field Service Engineers, Technical Support to understand instrument performance.
• Coordinate with Sales Operations, Finance, and Logistics to ensure accurate contract activation.

Customer Engagement:

• Conduct proactive outreach to customers via email, phone, and virtual meetings about upcoming service expirations.
• Educate customers on the importance of service coverage for uptime and workflow reliability.
• Identify at-risk renewals and work with Account Executives to develop recovery strategies.