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Negotiation
Renewal Ownership:
- Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature.
- Manage ~50+ renewals per quarter with accuracy and clear communication.
- Maintain reliable forecasting for the current and next quarter.
Customer Engagement:
- Serve as the primary point of contact for renewal and commercial discussions.
- Conduct proactive outreach 90–180 days before renewal.
- Manage objections, negotiate terms, and ensure a smooth, professional renewal experience.
Commercial Strategy & Operational Excellence:
- Identify low-effort add-ons, term extensions, and expansion signals.
- Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk.
- Contribute to scalable renewal workflows, templates, and playbooks.
Maze
Maze is a user research platform helping companies build the right products faster by making user insights available at the speed of product development. They are a Series B company backed by top-tier investors with a global remote workforce driven by their core values.