Renewals Specialist

Revenue Retention:

• Execute the renewal process to ensure ARR is retained or expanded.
• Proactively handle churn/contraction scenarios including discount removal strategies.
• Evaluate license usage and true-up requirements.

Customer Relationship Management:

• Build and maintain strong relationships with clients to understand their needs.
• Identify opportunities for upselling or cross-selling additional products.
• Gather customer feedback and insights to inform product development.

Collaboration:

• Work closely with sales, customer success, and product teams.
• Ensure a seamless renewal experience and address customer needs effectively.
• Proactively reach out to customers prior to contract expiration.