Source Job

• Lead enterprise-wide adoption of the Credo AI Governance Platform.
• Oversee all customer lifecycle activities.
• Define and execute success plans aligned to customer goals.

Credo AI is a venture-backed company empowering organizations to responsibly build, adopt, procure, and use AI at scale. They have built a pioneering platform for context-driven AI governance, AI risk assessment and compliance. Founded in 2020.

• Own a portfolio of healthcare customers, ensuring success through value creation across onboarding, adoption, and renewal readiness.
• Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
• Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.

Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work, powered by infrastructure designed for complex healthcare environments. It is a collaborative, mission-driven startup environment that values ownership, growth, and purpose as it continues to scale.

• Cultivate relationships with key stakeholders across customer organizations.
• Build champions and advocates within client organizations.
• Oversee customer adoption journey and implement effective solutions.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

• Serve as the primary point of contact for client engagements, ensuring alignment.
• Partner with stakeholders to drive platform adoption and strategic alignment.
• Conduct business reviews to track KPIs and identify growth opportunities.

H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems. Their teams harness the power of data and AI-technology to unlock medical insights, accelerate drug development, and improve patient outcomes.

• Drive Post-Sales Success: Own the customer’s post-sales transformation, aligning offerings to goals.
• Collaborate Strategically: Partner with Account Executives to create pre- and post-sales strategies.
• Mitigate Risks and Drive Value: Proactively identify risks and develop strategies to overcome them.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations in finding smarter ways to work.

• Serve as the primary post-sales point of contact for a variety of small business customers
• Develop a deep understanding of each customer's business objectives and industry challenges.
• Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, they capture and convert leads 24/7. They have been recognized as the Best AI Implementation by Inc. Magazine.

• Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
• Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
• Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.

IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

• Serve as primary contact for enterprise agency customers, retaining and growing a book of business.
• Own the full customer lifecycle and revenue pipeline, including renewals, expansion opportunities, and forecasting.
• Leverage data and lead business reviews to drive product adoption, mitigate churn, and provide strategic recommendations.

Muck Rack provides the leading SaaS platform for public relations and communications professionals to build trust, tell stories, and demonstrate the value of earned media through an AI-powered, integrated platform. It is a founder-controlled, fully distributed, and growing company recognized for its culture and product, with values of resilience, transparency, ownership, and customer devotion.

• Develop and execute strategies to grow revenue within individual accounts.
• Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
• Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

• Serve as the point of contact for a portfolio of customers.
• Build and maintain multi-threaded relationships with key language access stakeholders.
• Proactively monitor customer health and utilization data.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage a portfolio of global strategic customers and be their primary advisor.
• Build relationships with C-level executives to drive satisfaction.
• Develop and execute strategic account plans with success metrics.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead implementation delivery from kickoff through go-live and transition to Customer Success, building and managing project plans to drive accountability.
• Conduct structured discovery to define goals and translate requirements into a phased approach, partnering with technical teams on complex design decisions.
• Ensure launch readiness and risk management, maintaining clear checklists and mitigation plans to control scope and achieve customer outcomes.

Element451 is the AI-native CRM and agent platform built for higher education. They help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation. The company is scaling, focuses on high-quality implementations as a growth lever, and maintains a culture that builds products customers genuinely love.

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers.
• Partner with Customer Success Managers to identify whitespace and growth opportunities and prospect into the existing customer base.
• Own account and territory planning, accurately forecast expansion bookings, and collaborate cross-functionally to align sales and customer success.

Muck Rack is a leading SaaS platform that provides public relations and communications professionals with an AI-powered, integrated solution for media database, monitoring, and reporting. It is a founder-controlled, fully distributed company recognized for its strong culture and values resilience, transparency, ownership, and customer devotion.

• Master AI agents, automations, integrations, and analytics
• Own onboarding, adoption, and expansion lifecycle
• Configure AI agents across voice, chat, and messaging

The client is a fast-growing company in the AI-powered business communication space, helping organizations replace manual workflows with intelligent AI agents across voice, chat, and messaging. They partner with enterprise staffing and workforce organizations, embedding AI agents directly into ATS and CRM systems to drive automation, efficiency, and scale.

• Manage relationships with enterprise and upper-mid market customers, as their primary strategic partner.
• Guide customers through pre and post-sale testing, implementation, and success planning.
• Develop strategies to improve customer health, long-term retention, and satisfaction.

Rewind safeguards critical data for businesses of all sizes by backing up cloud-based applications like Jira, GitHub, Confluence, and Shopify. They are supported by Insight Partners, Inovia, Bessemer, and Atlassian Ventures and recognized as one of Canada's 50 fastest-growing tech companies.

• Orchestrate overall relationships with assigned clients and drive adoption of services.
• Define key success criteria for deployment and customer satisfaction.
• Act as a trusted advisor and promote the value of products and services.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Act as the single point of contact for day-to-day account oversight and relationship management, ensuring a seamless customer experience.
• Oversee all production activities for customers through strong relationship-building, in-depth product knowledge, meticulous planning, and flawless execution.
• Work closely with Product, Engineering, and Technical Support teams to identify and track product improvements, troubleshoot issues, and resolve bugs.

HealthEdge is an agile, innovative 21st-century software company providing next-generation, business-transforming technology products to the healthcare payer market. The company fosters an inclusive culture committed to workforce diversity and enabling all employees to belong and make an impact.

• Act as a liaison and cultivate exceptional experiences through high-value, consultative engagements with Higher Education customers using Parchment.
• Manage a book of 200-250 accounts, assisting with renewals, expansions, cross-selling, and overseeing the commercial motion including quoting and closing contracts.
• Demonstrate mastery of Parchment products, work cross-functionally, meet revenue and satisfaction goals, and occasionally travel for meetings and conferences.

Instructure creates intuitive products to simplify learning and personal development, facilitate relationships, and inspire people in their education and careers. The company has a culture rooted in inclusivity and support, offering flexible work arrangements and competitive benefits.

• Own the full post-sales customer lifecycle for your assigned enterprise accounts.
• Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
• Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.

• Develops trusted advisor relationships with key accounts and customer stakeholders.
• Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
• Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program.

Fleetworthy offers a technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. They are trusted by 75% of the top fleets in North America and are recognized across the industry for innovation and leadership.