Source Job

• Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
• Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
• Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.

Espresa delivers a global and all-in-one personal benefits platform for HR and people teams. With a focus on Lifestyle Spending Accounts (LSAs) and solutions focused on wellbeing, recognition, and community, Espresa powers Great Places to Work®.

• Lead full lifecycle SaaS implementations, ensuring a smooth transition to ongoing client support.
• Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.
• Serve as the primary point of contact for client project teams and stakeholders.

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States.

• Own the successful execution of implementation projects.
• Collaborate with customers to gather requirements and align on the solution design.
• Serve as a product expert to customers and internal teams.

Radicle Health offers human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They have a home for mission-driven products that support organizations in delivering essential services, where teams learn from each other and test ideas faster.

• Lead the implementation experience for add-on customers.
• Identify and mitigate risks throughout the implementation project.
• Collaborate with customers to understand needs and build a project schedule.

RealPage is a company that provides software and data analytics to the real estate industry. They offer solutions for property management, asset optimization, and resident services, aiming to improve efficiency and profitability for their clients. RealPage emphasizes a customer-focused culture and offers opportunities for professional development.

• Own the Client Relationship: Serve as the primary client lead during implementation.
• Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.

Ascertain is building AI agents to automate the administrative work that burdens care teams. They are in major health systems and large specialty groups, saving hundreds of staff hours every week.

• Lead the implementation experience for add-on customers.
• Identify and mitigate risks throughout the implementation project.
• Keep customers informed about the progress of their implementation.

RealPage provides software and data analytics to the real estate industry. They are committed to creating an inclusive environment for all employees and offer professional development opportunities.

• Lead end to end implementation projects with clients, from sales handoff through user testing and post-go-live.
• Become a Vesta product expert, understanding the nuances of how the product supports customer’s needs.
• Collaborate with cross-functional teams to ensure the delivery of the right expectations and solutions for clients.

Vesta is rebuilding the mortgage LOS from the ground up with an AI-augmented platform, creating a fully automated mortgage lending process. They have raised $55M from top tier investors and value humility, empathy, self-awareness, and an orientation towards action in their team.

• Provide guidance to engagement management staff to ensure timely, high quality delivery of implementation projects.
• Ensure adherence to the Global Services Delivery Framework and operational excellence through attention to detail on project execution.
• Resolve delivery challenges quickly and effectively to minimize impact on budget and timelines while maintaining customer satisfaction.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Lead client implementations from initiation through completion, ensuring understanding to scope, timelines, contractual commitments, and client expectations.
• Be the primary client-facing implementation lead, building relationships through responsiveness, and consultative support.
• Partner with Sales during pre-sale and post-sale phases to support solution planning, requirements clarification, and implementation readiness.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.

• Lead end-to-end implementation projects for Ridgeline’s enterprise cloud platform.
• Define project goals, scope, and success criteria while establishing structured delivery plans.
• Coordinate cross-functional teams to ensure seamless execution and build strong relationships with client stakeholders.

Ridgeline is the first front-to-back system of record for investment managers. Founded by Dave Duffield, the company was created to modernize an industry held back by outdated technology. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area.

• Lead technical onboarding for new clients, including implementation, setup, and ensuring service launch.
• Partner with client IT to analyze and implement system interfaces, maintaining existing interfaces.
• Act as a higher-level technical resource for support tickets, troubleshooting and coordinating resolutions.

Rater8 is a leader in healthcare reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator serving over 25,000 providers and are a "Great Place to Work™", offering unlimited career growth.

• Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
• Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
• Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.

Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.

• Manage onboarding processes from start to finish.
• Spearhead all client communications.
• Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.

Xplor provides cloud-based technology solutions, helping small and medium-sized businesses manage their operations. They have a purpose of helping people to succeed and strive to build connections with their clients through their products.

• Lead and manage a team of Project Managers responsible for executing Day‑1 implementation projects.
• Ensure overall successful delivery of all assigned Day‑1 implementation projects.
• Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment.

NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is known as an innovation powerhouse that excels in AI, cloud and digital.

• Leading medium to complex software implementation projects from initiation to go‑live.
• Developing clear project plans, schedules, and resource allocation strategies.
• Managing relationships with client stakeholders and providing regular status updates.

Ideagen provides software that ensures safety and quality in various sectors, including aerospace, food, and healthcare. They are a global company with offices in America, Australia, Malaysia, and India, and they value work-life balance and welcome flexible arrangements.

• Lead the end-to-end delivery of this strategic enterprise engagement.
• Orchestrate delivery across a complex partner ecosystem.
• Proactively identify risks, dependencies, and bottlenecks.

Poka is a connected worker platform purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. As part of the IFS family, their reach and impact continue to grow globally, supporting global leaders like Nestlé, Bosch, Mars, and Danone.

• Own the full implementation process from contract signing to post-launch stabilization, developing customized launch plans.
• Educate frontline care staff on Meela’s value and how to champion it with residents and families.
• Track adoption metrics and act on findings, flagging issues early and working cross-functionally to resolve them.

Meela builds phone-based AI tools for older adults and their caregivers, addressing loneliness and caregiver burnout. They are backed by tier-one venture capital and live in senior living communities across the U.S., with a focus on scaling responsibly and improving the product in partnership with users.

• Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success.
• Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments.
• Operate effectively in ambiguous, fast-changing environments, bringing structure, clarity, and momentum where requirements or paths forward are not fully defined.

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. They empower over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.

• Lead full lifecycle implementations for Knock CRM and OnSite solutions.
• Partner with customers to understand their operations and challenges.
• Collaborate with internal teams to ensure smooth execution.

RealPage provides software and data analytics to the real estate industry. They are committed to creating an inclusive environment for all employees and offer professional development opportunities.

• Lead and architect complex ServiceNow CRM implementations. Own delivery quality and customer outcomes end-to-end.
• Partner with sales teams on pre-sales pursuits. Scope engagements, develop implementation strategies, and build customer confidence.
• Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. They connect people, systems, and processes via their intelligent cloud-based platform, serving over 8,100 customers, including 85% of the Fortune 500®.