Solution Architect

About the Role:

• ServiceNow is seeking a driven CRM Architect Director.
• This role sits at the intersection of delivery excellence and revenue growth, requiring fluency in architecting CRM implementations and shaping solutions.
• Half of your time will be spent in active delivery; the other half in pre-sales.

What You Will Do:

• Lead and architect ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end.
• Partner with sales teams on pre-sales pursuits. Scope engagements, develop implementation strategies, and build customer confidence.
• Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations.

Qualifications:

• 10+ years of experience in customer-facing implementation and delivery roles. 10+ years in the CRM technology industry.
• Demonstrated pre-sales or solutioning experience.
• Excellent verbal and written communication skills.