CRM Architect Director

About the Role:

• Lead ServiceNow CRM implementations for telecommunications customers.
• Translate telco-specific business challenges into effective CRM solution designs.
• Serve as a trusted advisor to telco customers.

Qualifications:

• 10+ years of experience in customer-facing implementation and delivery roles.
• Significant experience working with or within telecommunications companies.
• Deep understanding of telco business models and customer lifecycle management.

Additional Information:

• Work Personas: Flexible, remote, or required in office depending on the nature of work.
• ServiceNow is an equal opportunity employer.