Remote Manager, Phones Implementation

Accountabilities:

• Scale the Implementation team to support 2x growth while maintaining quality and efficiency
• Develop and execute the implementation strategy for Phones + SaaS integrated product line
• Oversee all aspects of the VoIP implementation process, from initial planning to final execution

Responsibilities:

• Lead, coach, and performance-manage a team of 7-10 implementation specialists
• Regularly evaluate current implementation processes, identifying gaps or inefficiencies
• Work closely with cross-functional teams to coordinate resources and timelines

Requirements:

• 7+ years of experience in VoIP implementation or similar technical project management role
• 5+ years of experience leading and developing high-performing teams
• Strong understanding of VoIP technologies and network infrastructure