Similar Jobs
See allTechnical Support Specialist Voice Quality
Aircall
VoIP
SIP
TCP/IP
Principal Genesys Cloud PS Consultant
Miratech
Global
Genesys Cloud
CRM
SIP
Senior Genesys Cloud WFM Engineer
Miratech
Global
REST APIs
JSON
JavaScript
Telephony Tech Lead (SME)
Eltropy
US
SIP
VoIP
CCaaS
Unified Communications Engineer
Central Health
US
Epic
Salesforce
ServiceNow
Responsibilities:
- Utilize logical problem-solving to find creative solutions.
- Work with stakeholders to design enterprise-level solutions.
- Act as a senior member of the Telephony Support Team.
Qualifications:
- 8+ years hands-on experience in troubleshooting.
- 7+ years’ experience with contact center technologies.
- In-depth knowledge of the Genesys Cloud Platform.
Total Rewards:
- Optional medical, dental, vision, life, and disability insurance.
- Paid holidays, vacation, and sick leave.
- Matching 401(k) plan and employee stock purchase plan.
LoanCare
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.