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Key Responsibilities:
- Investigate escalated voice-quality issues
- Troubleshoot call routing and telephony behavior
- Analyze logs, signaling data, and call traces
Required Qualifications:
- Experience supporting VoIP, telecom, or UCaaS platforms
- Strong understanding of VoIP and telephony concepts
- Solid understanding of IP networking fundamentals
Preferred Qualifications:
- Experience troubleshooting WebRTC-based communication platforms
- Experience working with telecom carriers or telephony providers
- Familiarity with packet capture analysis
Aircall
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. They are redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They are ambitious, product-driven, and execution-focused.