Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Implement core voice capabilities using FreeSWITCH, Kamailio, and RTPEngine.
Build and optimize SIP call routing logic, RTP media relays, failover mechanisms, and NAT traversal.
Develop and manage configurations for scalability, codec negotiation, SIP trunk registration.
Eltropy is a FinTech company aiming to disrupt the way people access financial services. They enable financial institutions to digitally engage in a secure and compliant way, helping them improve operations, engagement, and productivity.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
8-10+ years of Hands on experience in Cisco Call Manager, CUBE, Voice gateways & Unity Connection, Session Manager Edition.
Hands on experience with Webex calling and Webex Contact Centre & in design & implementation of Voice infrastructure.
Expert understanding of SIP. Hands-on experience on Cisco C series and B series server along with Esxi 5.x, 6.x, 7.x
Vtekis provides Recruitment and Staffing services to many industries and domains through innovative and customized solutions. They are business professionals with strong understanding of client needs who work closely with staffing trade associations to ensure knowledge of the latest industry trends and technologies.
Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
AireSpring, founded in 2001, is a leading provider of cloud communications, managed connectivity, and managed security. They have a reputation for service and support, delivering an award-winning customer experience and have over 22,000 enterprise locations worldwide.
Design, develop, configure, and support scalable communication solutions.
Integrate voice, SMS, and messaging services into enterprise platforms.
Troubleshoot integration issues and ensure secure, reliable telephony operations.
Jobgether is an AI-powered platform ensuring fair and objective job application reviews by matching candidates to core role requirements. They streamline the hiring process for partner companies, who then manage final decisions and interview processes.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki and HP/Dell switches.
Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN and Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers.
Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP. Collaborate with field techs and ISPs to resolve complex issues.
AireSpring, founded in 2001, provides Cloud Communications, Managed Connectivity and Managed Security. They have earned a stellar reputation by taking service and support to the next level, delivering an award-winning customer experience. They serve over 22,000 enterprise locations worldwide.
Translating end-user requirements into technical solutions.
Oversee the preparation of technical concepts and system designs.
Provide guidance and support for troubleshooting and upgrades.
Electro-Voice Dynacord LLC's Audio Business Division is headquartered in Burnsville, Minnesota and produces critical communications systems, pro sound, and public address & conferencing solutions. Keenfinity has over 4,200 employees in over 50 countries and values trust, appreciation, and accountability.