Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Founded in 2001, AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level. The company has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
The primary technical resource responsible for the successful installation of a customer solution.
Review orders for technical accuracy and assist the Project Manager in verifying the customer site readiness.
Troubleshoot and resolve technical issues as they occur and maintain ownership of escalated issues.
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NICE is known as an innovation powerhouse that excels in AI, cloud and digital, with over 8,500 employees across 30+ countries.
Ability to troubleshoot Layer 1 and layer 2 circuit issues.
Manage customer trouble tickets through our ticketing system.
Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security, known for its exceptional service and support. They have over 22,000 enterprise locations worldwide and are dedicated to helping clients connect and communicate easily.
Accelerates demand generation, sales pipeline growth, and marketing programs.
Supports buying and selling processes at all stages.
Actively partner with solution partners to promote Cloud sales drives new opportunities.
AVI-SPL accelerates demand generation, sales pipeline growth, and marketing programs. They support frontline sales managers and buying and selling processes.
Oversee multiple project activities associated with client onboarding and migration.
Manage IT, Telecom, and Development resources for voice, omnichannel, and data requirements.
Identify, assess, and mitigate project risks, resolving obstacles as they arise.
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. They have been entrusted with caring for their clients’ customers for over 30 years, and believe they should earn it every day.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, retaining nearly 1000 full-time professionals with an annual growth rate exceeding 25%.