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Roles and Responsibilities:
- The primary technical resource responsible for the successful installation of a customer solution.
- Travel to remote sites for Installation, commissioning, upgrades and go-live cut-overs
- Remotely solve issues for various customers.
Education:
- 3 – 5 years field experience
- AS/BS in Computer Science, Electrical Engineering or related technical degree preferred
- Security + certification preferred
Skills:
- Excellent Verbal and written communications skills
- Excellent analytical and problem solving skills.
- Microsoft Word, Excel and Visio skills required.
Experience:
- Must have a minimum of 3 years relevant implementation experience and providing high-level customer service.
- Must have experience in telephony, hardware and databases.
- Some CTI/CDR knowledge, Experience with Voice over IP Strongly preferred.
NICE
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NICE is known as an innovation powerhouse that excels in AI, cloud and digital, with over 8,500 employees across 30+ countries.