Technical Support Engineer I

Responsibilities:

• Become an expert in the product.
• Proactively manage and respond to support tickets.
• Understand, interpret, reproduce, and diagnose customer problems.

Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology or a related field of study; or commensurate professional experience required.
• Three or more years of experience in technical customer support or a customer-facing technical role.
• Demonstrated experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS,XML); Email Deliverability; CRMs (Salesforce, Microsoft Dynamics CRM); APIs