The primary technical resource responsible for the successful installation of a customer solution.
Review orders for technical accuracy and assist the Project Manager in verifying the customer site readiness.
Troubleshoot and resolve technical issues as they occur and maintain ownership of escalated issues.
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NICE is known as an innovation powerhouse that excels in AI, cloud and digital, with over 8,500 employees across 30+ countries.
Perform installation tasks and client training based on project scope.
Demonstrate job site leadership and oversee Level 1 Technicians.
Use hand and power tools for AV systems related tasks.
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Provide technical support to internal and external customers, primarily through phone-based assistance.
Troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.
Handle incoming support calls and respond according to SLA standards.
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Educate, train and supervise System Support Engineers.
Guide and manage weekly and monthly activity schedules of Systems Support Engineers.
Maintain close communication with the Regional Director, Sales.
Kyocera Document Solutions America, Inc. provides document solutions. They are a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Contribute to Sales Engineering effectiveness by identifying short-term and long-term issues.
Develop long-term customer relationships with clients through managing and interpreting their requirements.
Provide pre-sales technical assistance and product training.
Persistent Systems develops Mobile Ad hoc Networking (MANET) wireless radio systems for US Government and commercial applications. Located in the heart of New York City, Persistent Systems is passionate about delivering cutting edge products.
Provides technical services at customer’s location and support.
Performs installations, services and on-site diagnostics on equipment.
Instructs customers on the operation or proper use of equipment.
Avery Dennison Corporation is a global materials science and digital identification solutions company. They employ approximately 35,000 employees in more than 50 countries, providing branding and information solutions that optimize labor and supply chain efficiency.
Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Assist field technicians remotely with configuration and troubleshooting.
Support dispatch and route optimization in NY, PA, CT, and NJ areas.
Audit completed installs and ensure proper information capture.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that employs individuals with high integrity, a strong work ethic, and a passion for continuous learning.
Assist in troubleshooting electrical/mechanical components, identify spare parts, and resolve product warranty issues.
Recommend spare parts packages based on equipment usage and applications.
Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.
Konecranes believes that a great customer experience is built on the people behind the Konecranes name. They welcome different backgrounds and skills that enrich their community, and promote a place where everyone can be themselves.
Manage account and partner responsibilities for selected accounts.
Provide the optimum combination of hardware, software, and services.
Deliver technical presentations for customers, partners, and prospects.
Texas General is seeking a Lead Systems Engineer. The company values diversity and individual uniqueness, as well as investing in personal and professional development.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA).
Work with radiologists, technologists, and IT staff to address system issues and optimize workflows.
Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers.
Intelerad provides medical imaging solutions that streamline information flow, simplify processes, and improve efficiencies. They have nearly 800 employees across four countries, empowering nearly 2,000 healthcare organizations globally.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Showcase Echodyne’s products by performing on-site radar demonstrations.
Support the formation of customer and partner relationships.
Manage relationships with existing and potential customers and partners.
Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points.
Serve as NETGEAR’s senior technical authority for broadcast and live production environments.
Design, validate, and support IP-based broadcast workflows including AES67, Dante, Ravenna, ST 2110, NDI, IPMX, and PTP-sensitive environments.
Deliver technical enablement for internal SE teams and partners through training, documentation, and best practices.
NETGEAR is on a mission to unleash the full potential of connectivity with intelligent solutions. They are a performance-driven team committed to delivering world-class products and value their employees, striving to create a great workplace where people feel engaged.
Triage and manage escalated day to day IT support for remote dental practices.
Act with urgency for imaging issues for practices with patients in chair.
Identify and Escalate complicated imaging issues
Archy is a vertical SaaS solution that is revolutionizing the dental practice management space. We provide dental providers cutting-edge software that allows them to focus on being dentists while we handle the technical aspects of running their practice.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.