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Responsibilities:
- Provide excellent customer service to internal and external clients.
- Troubleshoot software, system, and user-related issues.
- Document common issues and solutions for knowledge sharing.
Required Skills & Qualifications:
- At least 1 year of customer service/technical support or IT service experience.
- Basic computer and technical troubleshooting skills.
- Strong verbal and written communication skills.
Preferred Skills & Qualifications:
- Knowledge of networking fundamentals.
- Familiarity with wireless and SonicWall devices.
- A+, Network+, or Security+ certifications is an advantage.
iCIMS
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