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Responsibilities:
- Serve as the primary technical point of contact for customers and internal stakeholders.
- Lead the design and delivery of end-to-end technical solutions.
- Analyze complex business and technical challenges to define scalable solution architectures.
Qualifications:
- Proven expertise in building routing strategies and IVR workflows using Genesys Architect.
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management.
- Solid understanding of business processes and their alignment with customer experience technologies.
Additional Information:
- Enjoy a comprehensive compensation and benefits package.
- Make the most of the flexibility that comes with remote work.
- Reap the benefits of a range of professional development opportunities.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.